Since Tildenet acquired Bosmere in December 2015, it has not wasted any time in applying its customer service standards to the new acquisition.
Order fulfilment levels are reportedly key to the Tildenet organisation and by the end of February Bosmere had risen from 70% in Spring 2015 to 92.5% this year.
Tildenet managing director Andrew Downey (pictured) commented: “We have had strong retailer support for the changes we have implemented. Our new 80,000 sq ft warehouse in Bristol will be on stream very shortly and this will allow us to bring Bosmere in line with Tildenet and provide our customers with 98% stock availability.
“We have also taken the opportunity to increase our sales team to 14 covering the UK, Republic of Ireland and export markets. Our gardenware division now comprises the Bosmere, Haxnicks, Tildenet and Mainframe brands and provides a ‘one stop shop’ for a huge range of key garden sundries – one order, one delivery and one invoice.”
All four brands are experiencing a positive start to the gardening season from an increased customer base and retailer support as a result of their recent acquisition, the company adds.