The management team at Tong Garden Centre has launched a new reward scheme that recognises employees who go the extra mile to deliver exceptional results.
The scheme rewards employees who have gone above and beyond and the monthly prizes include a pin badge and High Street gift vouchers. In addition, two cups – the customer service and the directors’ cups – are awarded for one off contributions to customer service and the business respectively.
The initiative started in September and is open to all members of the team, irrespective of job function or seniority.
Training manager Carrie Mackertich said that the scheme was designed to reward the employees who best reflect Tong’s core values of being honest, respectful and positive, acting professionally and striving for excellence.
She explained: “Our team is at the heart of the business and it makes us proud when they show their commitment to striving for excellence, trusting in other members of the team, taking responsibility and being accountable for their actions.”
Tong marketing manager Jo Dales said she was pleased that the scheme gives credit to all those who exceed expectations.
“This month, marketing assistant Peter Casci has been nominated for both a green and a silver award and it’s great to see him being rewarded for his tireless work around the centre,” she said.
Other winners in November were Samantha Grainger and Ian Hoyle from the restaurant, Carol Manby who works on the checkout, administrator Elaine Snowden and Kevin Waterhouse from the warehouse. In October, the quarterly cups were awarded to Monika Litwiejko and Dion Magyar.
The team at Tong recently triumphed in the White Rose Awards as they were awarded the Highly Commended title in the Outstanding Customer Service category.