The business has been working with the National Skills Academy for Retail to raise customer service skills in employees to ensure they can understand and respond to all customer needs.
The company has now trained over 70% of its front-line staff in WorldHost Customer Service training, an internationally proven programme, which has been tailored specifically to the UK’s retail sector. Solihull College, as Webbs strategic learning partner has delivered the WorldHost training.
Becoming a WorldHost recognised business for customer service excellence, means Webbs has committed to providing consistently professional service to customers, no matter how much they spend, and ensuring good service is embedded in the business from management to the shop floor.
The company will hold the title for two years, during which they will be monitored through impromptu mystery shopping visits by the National Skills Academy for Retail to ensure the high level of service expected, is being maintained.
Webbs Chairman Ed Webb said, “We are very proud to have been recognised for our outstanding customer service levels. We place a high value on excellent service to our customers which is proven time and time again by positive feedback.”
Jane Rexworthy, Director of Skills Solutions & Head of National Skills Academy for Retail said: “Congratulations to Webbs. By investing in their staff’s skills and ensuring consistency across the business, they can now be confident that all customers are getting an enjoyable and stress-free shopping experience.
“Good customer service is hugely important to building a sustainable and successful business, especially in these tough times. The positive effects it can have on a business’ bottom line means it should never be an optional extra for retailers, but an essential investment. WorldHost helps retailers achieve consistently outstanding service in their businesses.”
WorldHost was developed in Canada for Expo 86 in Vancouver. Since its creation, nearly one million people have been trained using WorldHost in over 20 countries. In 2010, the programme was adapted for the UK retail sector and launched nationwide to help raise the UK’s reputation for customer service.
For more information on WorldHost please visit www.nsaforretail.com.